Professional Positions

  • 2023 Present

    Senior User Experience Researcher

    Hargreaves Lansdown

  • 2021 2023

    Lead User Experience Researcher

    BCA Marketplace

  • 2018 2021

    Senior Design Researcher


  • Summer 2016

    User Experience Researcher Intern

    Google (YouTube)

  • Summer 2015

    User Experience Researcher Intern

    Amazon Web Services

  • 2008 2009

    Service Assurance Analyst

    TNT Express ICS

Academic Positions

  • 2011 2018

    Teaching Assistant

    University of Washington, The Information School

  • 2013 2015

    Research Assistant

    University of Washington, Department of Human Centered Design and Engineering

Education & Training

  • Ph.D. 2023

    Ph.D. in Information Science

    University of Washington

  • MSIS2014

    Master of Science in Information Science

    University of Washington

  • MSc2010

    Master of Science in Analysis, Design and Management of Information Systems (Distinction)

    London School of Economics & Political Science

  • BSc (Hons)2008

    Bachelor of Science in Computing with a year in North America (1st)

    University of Hertfordshire

Honors, Awards and Grants

  • 2016
    iFellows Doctoral Fellowship
    The award funds independent dissertation research which complements and advances the goals of the iSchools' Committee on Coherence at Scale. The Coherence at Scale project is intended to examine and take steps to aggregate national-scale digital projects in order to enhance their ability to function as an integrated infrastructure; one having the potential to transform higher education in terms of scholarly productivity, teaching, cost-efficiency, and sustainability.
  • 2013
    Fellow of the Royal Society of Arts
    The RSA (Royal Society for the encouragement of Arts, Manufactures and Commerce): an enlightenment organisation committed to finding innovative practical solutions to today’s social challenges. Through its ideas, research and 27,000-strong Fellowship it seeks to understand and enhance human capability so we can close the gap between today’s reality and people’s hopes for a better world.
  • 2011
    UW Graduate School Fellowship
    Fellowship funding is granted to top incoming graduate scholars to allow them one quarter of funded study without the need for a teaching or research appointment.
  • 2011-Present
    Fulbright Postgraduate Scholarship
    The US-UK Fulbright Commission has a distinguished history built on the legacy of the late Senator J William Fulbright. The global Fulbright Programme is one of the most prestigious awards programmes world-wide operating in over 150 countries, with over 300,000 alumni.
  • 2009
    Christina & Alan MacDonald Graduate Scholarship
    The Christina and Alan MacDonald Graduate Scholarship is awarded to a distinguished UK student on a master's programme at LSE.
  • 2007
    Departmental Award for Outstanding Achievement (University of Hertfordshire)
    Awarded for outstanding academic performance whilst on a study abroad program.